Refund policy

We are not charging anyone yet

Every family gets 14 days free, and after that PrepLift is ₹399 a month for one child. No card is asked for to begin. There is no checkout yet and no payment can be taken, so if you have not paid us anything there is nothing to refund. If you ever see a charge from us that you did not expect, it is a mistake and we want to hear about it at once: support@preplift.in.

What will apply when we do charge

We are publishing this now so it is not written in a hurry later, and so you can hold us to it.

Nobody is charged by surprise

Every family gets 14 days free. We will email you before any paid plan begins, and no account moves onto one without being chosen. A free trial ending does not start a subscription.

Seven days, no questions asked

Within seven days of a payment, email us and we refund it in full. You do not have to explain why, and we will not ask you to sit through an offer first.

After seven days

We will consider a pro-rata refund for the unused part of the period. In practice we say yes to most of these — we would rather refund somebody than argue with them. Where a refund is declined we will say why, in writing.

If something was broken

If PrepLift was unavailable or not working for a meaningful stretch of what you paid for, tell us and we will refund that time whether or not you ask. This is not conditional on noticing within seven days.

Stopping

You will be able to stop at any time, and stopping will take effect at the end of the period you have paid for — not immediately, because you paid for it. Your child’s progress stays readable afterwards; we do not take away what they built because the card expired.

How to ask

Email support@preplift.in from the address on the account. We reply to billing questions within 2 business days, and a refund reaches your bank by whatever route your card or UPI provider uses — usually 5 to 7 working days once we have sent it.